The Angry Training Participant Who Has Been "Sent" What To Do?

I Got Sent To This Course, and I Don’t Know Why, and I’m Offended

This happens. Sometimes a manager will request that employees attend training, but not communicate effectively about WHY. There may be no pressing issue to it — only bad communication. In other situations, a manager may send people to training when there IS a possible performance issue and, again, not communicate the WHY’s effectively.

It’s understandable that participants feel upset, because with managers that don’t communicate well, there’s a tendency to think the worst of them.

Handling It The Training Attendee Who Doesn't Want To Be There

The relationship and/or communication between manager and employee is something you need to stay away from. The simplest way to reply to this, whether in private or public, is to say:

I’m not sure what your manager is thinking, but how about if we look at it this way. You might learn something useful for your job. So how about you hang in there, and put your concerns about why you were sent on hold, since it’s not something we have information about.

In some situations, I’ve said that I can’t force them to stay, and wouldn’t want to, and open the door so they feel I’m offering a choice. It’s rare that anyone has ever taken me up on it.

About Company

Bacal & Associates is a small training, consulting and publishing company specializing in customer service, communication, performance management, and other management challenges.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business

Small Business Resource Center
For all things related to small business owners and those considering starting a small business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0