In this 60 slide presentation, the author gives us line by line slides which is both tedious in some ways, but also is more like actually talking to a person. You may want to autoplay it so you don't have to keep clicking your mouse.

The topic is the "pattern interrupt" a concept taken from NLP, (Neurolinguistic Programming), which can be used to stop or interrupt a conversation that is not going well.

It resembles the use of "surprise" to halt conversations or derail upset ranting or hostility that I've outlined in Defusing Hostile Customers Workbook.

Decide for yourself, as always, whether the method makes sense to you.

Pattern Interrupt - Stopping a Conversation That Is Heading For Disaster Presentation Slide Show

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