A short, concise slideshow presentation (19 slides) on the four elements of a customer service strategy. Ideal for small business looking to think or rethink how they meet the needs of customers, and how to use customer service as a competitive advantage.

Covers

  • Service Reliability
  • Service Surprise
  • Service Recovery
  • Service Fairness
Customer Service Strategy Slide Show

About Company

Bacal & Associates is a small training, consulting and publishing company specializing in customer service, communication, performance management, and other management challenges.

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It Takes A Village To Teach A Child
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All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
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We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

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  • Phone:
    (613) 764-0241
  • Email:
    ceo@work911.com
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0





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