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In this 60 slide presentation, the author looks at what comprises customer service, the service culture, key skills for delivering quality customer service, addressing customer behavior styles, and finally, our favorite, steps to resolve service breakdown.
In particular, service personnel should take a good look at the "intangibles" section of the presentation, where the talk is about providing more than the bare minimum, and looking to the customer experience.
Managing Customer Service Slide Show Presentationcustomer service
Managing Customer Service
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